FAQ

Welcome to Georgian Beauty's FAQ page. Below, you'll find answers to some of the most commonly asked questions about our exquisite Collections. 

1. What materials are used in your jewelry?

Our jewelry is crafted using ethically sourced, naturally dyed gems. We also incorporate genuine gemstones to ensure each piece is not only beautiful but also of lasting quality.

2.  Do you offer customization options for your jewelry?

At Georgian Beauty we believe jewelry should be as unique as the person wearing it. That’s why we offer a Custom Jewelry Service, allowing you to select your preferred style, materials, and gemstones for a truly personalized piece. You are also welcome to send us your own gemstones if they hold special meaning, and we’ll be delighted to incorporate them into a one-of-a-kind design just for you.

We will work closely with you to bring your vision to life.

 4. How can I care for and maintain my jewelry?

To ensure your jewelry stays in excellent condition over time, we recommend the following care tips:

• Avoid Tugging and Pulling: Handle your jewelry gently to prevent any strain on the fabric and beads.

• Air Dry If Wet: If your jewelry gets wet, let it air dry naturally.

• Store Properly: When not in use, keep your jewelry in its protective pouch in a cool, dry place to maintain its quality and beauty.

By following these care instructions, you’ll be able to enjoy your EcoAura jewelry for years to come!

5. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), as well as PayPal. Your payment information is secure, and we do not store credit card details.

6. What is your shipping policy?

We offer reliable and secure shipping options. Shipping times and costs may vary depending on your location. Please refer to our Shipping Policy for detailed information.

7. Can I return or exchange my purchase?

Yes, we have a hassle-free return and exchange policy. If you are not satisfied with your purchase, please contact our customer support team within 15 days of receiving your order. For more details, visit our Returns & Exchanges page.

8. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our Order Tracking page or through the designated courier's website.

9. Are your products ethically sourced?

We are committed to ethical practices and strive to source materials responsibly. Our suppliers adhere to ethical and sustainable standards, ensuring that our jewelry is crafted with care for both people and the environment.

If you have any additional questions or need further assistance, please don't hesitate to contact our friendly customer support team. Thank you for choosing Georgian Beauty for your jewelry needs!